Privacy policy

Last Updated: 5/9/2025

This Privacy Policy sets forth the manner in which Austin Block Shop ("Austin Block Shop," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with your use of our website, austinblockshop.com (the "Site"), and the services we provide (collectively, the "Services"). The terms "you" and "your" refer to any individual accessing or using the Services in any capacity, whether as a customer, site visitor, or otherwise.

By accessing or utilizing any part of the Services, you signify your agreement to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms set forth herein, you must not access or use the Services.

Amendments to This Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or other circumstances. Any amendments will be posted on the Site with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to remain informed of our privacy practices.

Collection and Use of Personal Information

We collect personal information from and about you through various means as described below. The categories of information collected, and the purposes for which it is used, depend upon your specific interactions with us.

Information Provided Directly by You

We may collect the following categories of personal information directly from you:

Contact Information: Name, postal address, telephone number, and email address.
Order and Transaction Information: Billing and shipping addresses, payment details (processed securely via third-party payment processors), and transaction confirmations.
Account Credentials: Username, password, security questions, and other identifiers used for account security and authentication.
Customer Service Communications: Any information that you provide when you contact us for support or inquiries.

Certain functionalities of the Services require you to provide personal information voluntarily. Failure to provide such information may impair your ability to use those features.

Information Collected Automatically

When you interact with the Services, we may automatically collect certain data, including:

Technical Data: Device type, browser type, operating system, IP address.
Usage Data: Details regarding your interactions with the Site.

This data is collected through technologies such as cookies, pixels, and other similar tracking mechanisms.

Abandoned Cart Monitoring:
Our Site utilizes cookies to monitor items placed into your shopping cart, including instances where a checkout process has been initiated but not completed. This information is used for the sole purpose of determining when to send cart reminder notifications via SMS messaging.

Information Obtained from Third Parties

We may obtain personal information about you from third parties, including:

Service Providers and Vendors: Such as Shopify (our ecommerce platform provider), payment processors, and fulfillment partners.
Marketing and Advertising Partners: To assist in delivering tailored advertising and marketing communications.

Use of Personal Information

We may use your personal information for the following purposes:

Provision of Services: Including order processing, fulfillment, account management, shipping, returns, and customer support.
Marketing and Promotional Communications: To inform you about new products, services, offers, and promotions, via email, SMS, or postal mail.
Security and Fraud Prevention: To detect, investigate, and mitigate fraudulent or illegal activities.
Service Improvement: To enhance the functionality and performance of the Services and to develop new offerings.

Where applicable, your information may be shared with Shopify to facilitate integrated service offerings as described in Shopify’s own privacy policies.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies for the following purposes:

Enhancing your browsing experience by remembering your preferences and settings.
Analyzing Site usage to improve performance and usability.
Tailoring advertisements to your interests across our Site and third-party platforms.

You may modify your cookie preferences through your browser settings; however, please note that disabling cookies may impair the functionality of certain features.

Our Site recognizes the Global Privacy Control (GPC) signal to allow you to opt out of certain data sharing or processing activities. Other “Do Not Track” signals are not currently recognized.

Disclosure of Personal Information

We may disclose your personal information to the following categories of recipients, solely as necessary to perform our business operations:

Vendors and Service Providers: Including IT service providers, payment processors, logistics partners, and customer service agencies.
Business and Marketing Partners: To deliver co-branded services and promotional materials.
Affiliates and Subsidiaries: Within our corporate group structure.
Legal and Compliance Purposes: To comply with applicable laws, enforce our terms and conditions, or protect our legal rights.

SMS Data Privacy:
We are committed to safeguarding the privacy of your SMS opt-in data. Such data will be used exclusively to send transactional and marketing messages, including but not limited to order confirmations, abandoned cart reminders, promotional offers, and review requests. This data is shared solely with our designated messaging partners to enable the functionality of the SMS program. Under no circumstances will SMS opt-in data and consent be sold or disclosed to unrelated third parties.

For the avoidance of doubt, any disclosures of personal information described herein explicitly exclude SMS opt-in data and consent, except as required to facilitate the SMS messaging service.

Location Data

We may collect general geolocation data derived from your IP address or network connection to personalize your experience, enhance security, and comply with jurisdiction-specific legal requirements. We do not collect precise GPS location data.

Children's Privacy

Our Services are not directed to, and we do not knowingly collect personal information from, individuals under the age of 13 (or other applicable age thresholds in your jurisdiction). If you are a parent or guardian and believe that your child has provided personal information to us, please contact us to request its deletion.

Security and Data Retention

We implement appropriate technical and organizational safeguards to protect your personal information. However, no security system is impenetrable, and we cannot guarantee absolute security. We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

Access and Data Portability: The right to request access to personal data we hold about you and to receive it in a portable format.
Correction: The right to request correction of inaccurate or incomplete personal data.
Deletion: The right to request deletion of your personal data.
Restriction of Processing: The right to request that we limit processing of your personal data.
Objection and Withdrawal of Consent: The right to object to processing or withdraw consent where consent has been provided.
Appeal: The right to appeal our decision if we decline to fulfill your request.

To exercise your rights, please contact us using the information provided below. We may require verification of your identity before responding to your request.

International Data Transfers

Your personal information may be transferred to, stored in, and processed in jurisdictions outside of your country of residence. We implement safeguards to ensure that such data transfers comply with applicable laws, including reliance on Standard Contractual Clauses where applicable.

Contact Information

If you have any questions, concerns, or wish to exercise your privacy rights, please contact us at:

Austin Block Shop
📧 Email: austinblockshop@gmail.com
📍 Address: 8104 Bounty Trail, Austin Tx 78749