Refund policy

🔁 Refund & Return Policy

🚫 Please Note: Most items are not eligible for return
We do not accept returns on most products.

Exceptions include:
📦 New Sealed sets
🧾 Select other items at manager discretion

 

🗓️ 30-Day Return Window

You have 30 days after receiving your item to request a return on eligible items.

 

✅ Return Eligibility

To be eligible for a return, items must be:
📦 In the same condition you received them
🏷️ With original tags and packaging
🧾 Accompanied by proof of purchase (receipt)

 

🚫 Non-Returnable Items

We cannot accept returns on:
🔁 Used items, including:
• LEGO® Sets
• Minifigures
📤 Opened New items
👕 Clothing that’s been worn or has tags removed

📩 Questions about a specific item? Reach out to us before ordering!

 

📬 How to Start a Return

Contact us at 📧 austinblockshop@gmail.com
If your return is approved:
📩 We’ll send you a return shipping label
📋 You’ll receive instructions on how and where to send the item
❗ Items sent back without approval will not be accepted

 

🛠️ Damages or Issues

Please inspect your order as soon as it arrives.
Contact us immediately if your item is:
❌ Defective
📦 Damaged
🔄 Incorrect

We’ll work with you to make it right.

 

💰 Refunds

We’ll notify you after we receive and inspect your return
If approved, your refund will be issued to your original payment method
⏳ Please allow time for your bank or credit card company to process and post the refund